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Sentry System Updates 2024

12 Months, 30+ Enhancements, and One Seriously Upgraded System – Here’s Sentry’s Year in Review

Over the past year, we’ve been busy building, refining, and supercharging your system with over 30 significant improvements, each one designed to make your experience more powerful, more intuitive, and, dare we say, a little more enjoyable. Whether you’ve spotted the subtle tweaks or just logged in one day to find everything working a bit more beautifully, the last 12 months have been all about taking your feedback and transforming it into action.

Here are some of the headline acts from this year’s development setlist:

‘Key Statistics’ Feature – Consider this your new go-to dashboard. Real-time, at-a-glance insights that turn data into insightful graphs without the spreadsheet headache.

New Audit Log – Ever wondered who changed what and when? Wonder no more. Our new audit log feature provides a crystal-clear trail of new entries, so you can track activity like a pro.

Multi-Factor Authentication (MFA) – Because security shouldn’t be optional. You can now enable MFA for that extra layer of protection. Peace of mind, powered by best practice.

System User Manual Integration – The latest guidance is now right where you need it: inside the system. No more digging through emails or outdated PDFs. If it’s changed, you’ll know it.

System-Wide Refinements – We’ve fine-tuned just about everything: updated reporting options, smarter selection fields, improved user management tools, and enhancements across every corner of the system. Cleaner layouts, better flows, and more “oh-that’s-useful” moments.

These updates are more than just tweaks; they’re part of our ongoing commitment to giving you a system that grows with your needs and evolves with the times.

To those of you who’ve sent feedback, asked the tough questions, or pointed out the things that could be even better – thank you. You’ve helped shape every one of these updates, and we’re excited for what’s coming next.

So here’s to progress, partnership, and platforms that just keep getting better.

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Sentry System Updates 2023

Over the past 12 months, we’ve been busy behind the scenes, rolling out exciting new features, fine-tuning your favourite tools, and delivering enhancements that make your day-to-day work a little bit smoother (and a lot more efficient). Whether it’s a shiny new module or subtle improvements to existing systems, we’ve been listening to your feedback and turning it into action.

So, what’s new in our tech treasure trove?

A brand-new User Manual to guide you through every step, An incredible, new, Complaints module to streamline your processes, New data fields in the reporting of SARs, Breaches, and FOIs to give you even more control and clarity. Oh, and if you’ve ever wished for a cleaner, more intuitive layout you’ll love the updated Group Summary section.

Plus, for those “I need help right now” moments, we’ve made sure you’re covered with fully comprehensive help sections that are always just a click away.

Intrigued? Want to know more?

Existing customers can contact their dedicated Customer Success Manager for more information on all of the latest updates, or even a “show and tell”.

If you’re new to Sentry, why not book a Demo of our system. Its quick and simple, just click on “book a demo” on the homepage and choose a date and time that suits you.

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Documenting Data Breaches

Documenting Data Breaches

Why paper and spreadsheets may not be enough…

  • A Breach Scenario

You’ve experienced a breach where information was sent to the wrong person. During the investigation it became clear that the person whose data was breached was aware of it happening. You took the actions that seemed appropriate and decided that it wasn’t necessary to report to the Information Commissioner’s Office (ICO). Case closed.

This is a situation that you might recognise and it’s a pattern that many breaches follow.

If you type ‘data breach’ into a search engine like Google, high in the list of predicted searches is ‘Data breach compensation’. On the pages this search returns you’ll find law firms letting people know about their right to compensation. This compensation can cover both direct losses and emotional distress. It’s very hard to demonstrate that someone didn’t experience distress. You’ll also see that some firms are focused on ‘public authorities’ including schools for raising these claims.

If someone makes a claim it can be strengthened by making a complaint to the ICO. This is quite a simple process although it may take some time. If you’ve provided even fairly basic information to the data subject about what has happened this may be enough for the ICO to make a determination. The first you hear about it may be when you’re informed of the decision.

  • Managing the details

It would be great to think that if you can prevent breaches from ever happening then the problem would be solved. While a breach free world would be excellent it’s not the real world, breaches do happen. Of course, it’s important to put measures in place to reduce the risks of breaches occurring, but it’s also important to pay attention to what happens when they do.

You can have the best measures in place, but if you can’t demonstrate them then they won’t help if a complaint arises.

  • Legal requirement

The time limit for a claim is six years and breach records should therefore be retained for this period of time.

Paper and spreadsheets

There is a risk that using paper and spreadsheets may simply not provide the required level of documentation and could significantly increase the level of risk from a potential claim down the line.

System – Keep track of your actions

By using a system, you can fully document the action that you’ve taken around a breach incident including communicating with data subjects. You can create a timeline, add notes and attachments so that all the information is to hand, whenever you need it.

This is where the Sentry system can help

           

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